Shipping policy

Every Playground Legends™ product is made with purpose. Many of our products are produced specifically for you when your order is placed.

Order Processing & Production

Because many Playground Legends™ products are made to order, please allow time for production before your order ships.

Production times vary depending on the product, availability, customization method, order size, and fulfillment location. Most orders are produced within approximately 3–7 business days, although some products or orders may require additional production time.

Production time is separate from shipping/transit time.

Shipping

Once your order has completed production, it will be transferred to a shipping carrier for delivery.

Shipping times vary based on your location, the products ordered, fulfillment location, carrier, and shipping method available for your order.

Please understand that estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise at checkout.

Multiple Shipments

Playground Legends™ works with multiple production and fulfillment facilities. Products within the same order may occasionally be produced at different locations.

As a result, your order may arrive in more than one package and on different days. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Order Tracking

When tracking information becomes available, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier to scan and update tracking information after your shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you discover an error in your shipping address, contact Playground Legends™ immediately. We will make reasonable efforts to correct the address before production or shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be required to resend the order.

Lost, Delayed or Missing Packages

Once a package has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, customs, holidays, or other circumstances outside our direct control.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with members of your household, neighbors, building management, and the applicable carrier.

If you believe your package has been lost in transit, please contact us as soon as possible with your order number so we can investigate the shipment.

International Orders

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the Playground Legends™ purchase price or shipping charge.

Customs processing may also delay delivery.

Questions About Your Shipment

If you have questions regarding your Playground Legends™ order, please contact us through the Contact Us page on our website and include your order number.

Every Playground Has Legends™